Shipping Policies

Shipping Policy

Thank you for visiting and shopping at ​hedivape.com!
Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

 Shipment processing time

All orders are processed within 3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

All packages are shipped USPS priority mail. (3-5 days usually)

For small item(s) flat rate shipping is $8.00, medium item(s) flat rate shipping is $15.00, and large item(s) flat rate shipping is $20.00.

Delivery delays can occasionally occur.

www.hedivapes.com ships to addresses within the U.S.

www.hedivapes.com does not ship to P.O. boxes or APO/FPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

www.hedivapes.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

For any damaged or lost products during shipping contact damages@hedivapes.com  

Please save all packaging materials and damaged goods. Takes clear picture evidence of damage to packaging and or products, include these photos in your initial email to damages@hedivapes.com

Hedivapes will then instruct you on how to get a replacement product as soon as possible.

All damaged products must be returned to hedivapes in original packaging upon request.

For lost Packages contact damages@hedivapes.com to file a shipping claim.

All damaged or lost packages must be reported within 7 days of date of delivery in tracking information. After 7 days hedivapes.com is no longer liable for lost or damaged packages, this includes all limited lifetime warranty products.

International Shipping Policy

We currently do not ship outside the U.S.

Returns Policy

Our ​Return & Refund Policy​ provides detailed information about options and procedures for returning your order. (insert link here)